Return & Replacement Policy
We take great care in packaging and delivering your ceramic products. However, in the rare event that your order arrives damaged or is incorrect, we’re here to help.
Eligibility for Returns & Replacements
- Damaged or Broken Products Only
- Returns or replacements are only accepted in cases where the product is received in a broken, damaged, or incorrect condition, or if any item is missing.
- Unboxing Video Required
- To be eligible for a return or replacement, it is strongly advised to record a clear unboxing video starting from the sealed package. This helps us verify and expedite the claim.
- Return/Replacement Request Window
- All requests for return or replacement must be raised within 5 days from the date of delivery.
- Replacement Policy
- In case of damaged products, only replacement will be provided.
- If you received the wrong product or a product is missing, we will arrange for the correct item to be sent.
- Refund Conditions
- Refunds, if approved, will be processed to your wallet or the original payment method only.
- Any cashback, discount, or coupon value applied during the original purchase will be deducted from the final settlement amount.
- Sale Period Exceptions
- Products purchased during special sales, promotions, or clearance events may be marked as non-refundable or non-returnable. Please check product details before purchase.
If you need to initiate a return or have any questions, please contact our support team within the specified timeframe at the below email id
customercare@brillsbs.com